arahqqPrivacy Policy

This page describes what we collect when you use arahqq and how we keep that data protected. When you create an account, deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or access our sportsbook, live-dealer tables, slots, or esports markets, we collect personal and transaction information necessary to operate our platform, comply with anti-money-laundering regulations, and prevent fraud.

We at arahqq do not sell your data to third parties for marketing purposes. Your information is used solely to provide our service, verify your identity, process your payments, and respond to support requests. We encrypt sensitive data, restrict access to authorised personnel, and maintain security protocols aligned with industry standards.

If you have questions about how we handle your data or wish to exercise your rights, our support team is available to assist. We comply with applicable data-protection laws in supported jurisdictions.

What Data We Collect on arahqq

Account registration information

We collect your full name, date of birth, email address, phone number, and residential address when you create an arahqq account. We use this information to verify your identity, comply with know-your-customer (KYC) regulations, and contact you regarding account updates or security issues. We require a government-issued ID photo and a selfie during account verification to confirm you are the legitimate account holder and to prevent fraud and identity theft.

Payment and financial data

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, payment method, and confirmation. We maintain a complete transaction ledger in your arahqq account history. This record is necessary to process your withdrawal requests, verify account balances, and comply with financial reporting obligations.

We do not store your payment card details or wallet passwords. When you transfer funds via e-wallet or bank, your payment provider handles the sensitive credential data; we receive only a confirmation notification and process your deposit accordingly.

Game and activity data

We record your entries, bets, game outcomes, and balance changes across all arahqq products—sportsbook (Liga 1, Piala Indonesia, Champions League, Premier League, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). This data is used to calculate winnings, settle disputes, prevent collusion and account manipulation, and maintain audit trails for regulatory compliance.

Device and technical data

We collect information about the device you use to access arahqq—device type (Android phone, iOS, desktop), operating system, browser type, and IP address. We also log session timestamps and duration. This data helps us troubleshoot technical issues, optimize platform performance, and detect suspicious access patterns that may indicate account compromise.

Cookies and tracking

Our arahqq website uses cookies to remember your login status, preferences, and game history. Cookies are small files stored on your device that allow us to recognise you during future visits and personalise your experience. You can disable cookies in your browser settings, but doing so may limit your access to certain arahqq features. We do not use cookies to track your activity across other websites; our cookies operate only within the arahqq domain.

How We Use and Protect Your Data

Our use of data on arahqq

We at arahqq use your information exclusively to:

• Operate our platform and provide your requested services (sportsbook, live dealer, slots, esports).
• Verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• Process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
• Calculate winnings, settle markets, and respond to account disputes.
• Detect and prevent fraud, collusion, account manipulation, and other policy violations.
• Respond to your support requests and communicate important account or platform updates.
• Comply with legal and regulatory obligations in our operating jurisdiction.

We do not use your data for marketing to third parties, sell your contact information to advertisers, or share your personal data outside arahqq except where required by law or to comply with a court order.

Third-party processors

We at arahqq may share limited data with third-party service providers strictly necessary to deliver our service. These include payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity-verification providers (for KYC checks), and cloud infrastructure providers (for data storage and backup). All third-party processors are contractually bound to protect your data confidentiality and use it only for purposes specified by arahqq.

Our servers may sit outside your jurisdiction but remain subject to our data-protection commitments. We maintain encryption and access controls regardless of server location.

Data retention on arahqq

We retain your account information, transaction records, and identity verification documents for a minimum of five years after account closure. This retention period is required for regulatory compliance, tax purposes, and dispute resolution. After this period, we securely delete data unless legal obligation or an ongoing dispute requires further retention.

Your game history and betting records are retained indefinitely within your arahqq account for audit and dispute purposes. You may export this history at any time for personal record-keeping.

Security measures on arahqq

We at arahqq employ multi-layered security to protect your data:

• Industry-standard encryption (SSL/TLS) for all data transmission.
• Firewall and intrusion-detection systems monitoring for unauthorised access.
• Two-factor authentication available for account login.
• Regular security audits and penetration testing.
• Restricted access to personal data—only authorised personnel can view sensitive information.
• Secure disposal of physical documents containing personal data.

While we maintain strong security protocols, no system is completely immune to breaches. If we detect a security incident affecting your arahqq account, we notify you promptly and provide guidance on protective measures.

Contact and data requests

To request access to your data, correct inaccurate information, or exercise any privacy right, contact our support team through the Help section of your arahqq account, via email, or through in-app chat. We respond to data requests within standard business timelines. If you are located in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta and have jurisdiction-specific privacy rights, we accommodate requests aligned with your local law.

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. Continued use of arahqq constitutes acceptance of the current policy. If substantial changes occur, we notify you via email or in-app message.